What is a chargeback?

A chargeback is a form of customer protection in the Credit Card Dispute Resolution Law in Washington. This law allows consumers to dispute charges they believe to be unauthorized or incorrect. When they do, the card issuer (banks and credit card companies) cannot make the consumer pay the disputed charges. Instead, the card issuer initiates a chargeback process, which consists of a formal investigation into the transaction to determine if the charge should be reversed. In most cases, a chargeback requires the card issuer to contact the merchant and provide the details of the dispute. The merchant will then investigate and decide if they should accept the chargeback or dispute the claim. If the merchant disputes the chargeback, they may provide evidence to support their claim that the charge was authorized or correct. In some cases, the card issuer may reverse the charge without requiring the merchant to dispute it. However, the merchant can still dispute the chargeback by providing evidence or filing an appeal to the card issuer or the issuing bank or credit card company. Overall, a chargeback is a form of consumer protection in the Credit Card Dispute Resolution Law in Washington. It provides a way for customers to dispute charges which they believe are unauthorized or incorrect, and it gives merchants a chance to dispute the chargeback. If the charge is reversed, the customer is no longer responsible for the charges, but the merchant may still be able to dispute the claim in some cases.

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What is a chargeback?

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