How do I initiate a chargeback?

In Washington, initiating a chargeback is a process that involves filing a dispute with your credit card issuer. The first step is to contact your credit card issuer to inform them of the dispute. Be sure to have all the details related to the transaction including purchase date, merchant name, amount of purchase, and a detailed description of the issue. If the issuer agrees that a chargeback is justified, they will contact the merchant to attempt to resolve the issue. If the merchant refuses to resolve the dispute, the credit card issuer will then credit your account in the amount of the charge. Depending on the credit card issuer, you may need to fill out a dispute form, provide copies of any relevant documentation, such as receipts and invoices, and a signed statement describing the issue. You should also be willing to provide any additional documents that the issuer requests. If the credit card issuer rules in your favor, the merchant may be charged a fee for the dispute and the issuer will then credit your account in the amount of the charge. If the dispute is not ruled in your favor, the merchant will not be charged and you will be responsible for the charge. No matter what, it is important to keep all documents that you provide to your issuer. This documentation can help you if the dispute is not ruled in your favor and you decide to pursue further legal action.

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