Is it possible to negotiate with my credit card company?

Yes, it is possible to negotiate with your credit card company in North Carolina. Credit card dispute resolution laws in the state provide consumers with certain protections, including the ability to negotiate directly with their credit card company or to use an outside dispute resolution service. The North Carolina Consumer Protection Division of the Attorney General’s Office is responsible for monitoring compliance with the state’s Credit Card Dispute Resolution Law and can assist consumers in filing complaints and negotiating with their credit card issuer. Under the law, credit card companies must give consumers a reasonable opportunity to resolve any billing, interest rate, or other dispute before taking action to collect the debt. This could include allowing the consumer to make payments over time on a disputed balance or to make a written or oral statement related to the dispute. Consumers should keep copies of all correspondence sent to and from the credit card company in case there is an issue or dispute that needs to be resolved. The credit card company is legally obligated to respond to any dispute within 90 days and must provide supporting documentation, such as a copy of the original agreement or proof of payment. If a dispute is not able to be resolved directly with the credit card company, then a consumer may pursue an outside dispute resolution service at their own expense. These services are required to follow certain procedures outlined in the law, such as providing a consumer the opportunity to present his or her case. Ultimately, consumers in North Carolina have the right to negotiate with their credit card company to resolve any dispute. However, if the issue cannot be resolved amicably, then an outside dispute resolution service may be necessary.

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