What happens if a merchant refuses to honor a credit card dispute resolution?

In Rhode Island, if a merchant refuses to follow the credit card dispute resolution process, they may be subject to fines and penalties. This includes civil penalties of up to $2,500 for the first violation and up to $5,000 for subsequent violations. Furthermore, the merchant may be prohibited from doing business in Rhode Island, and all excess fees can be refunded to the consumer. The Rhode Island Division of Business Regulation, the agency responsible for enforcing the credit card dispute resolution process, will investigate any complaints from consumers regarding merchants that have refused to follow the process. The division will then take appropriate action to ensure the merchant is following the law. If the merchant is found to have violated the law, they may be ordered to pay a fine and reimburse any fees paid by the consumer. Additionally, the Division may issue a cease and desist order or other enforcement action to ensure the merchant is complying with the law in the future. Any consumer that believes a merchant is violating the credit card dispute resolution process may file a complaint with the Rhode Island Division of Business Regulation. They should provide as much information as possible about the merchant and the violation, such as their name and address, details of the dispute, and any other relevant documents. The division will then investigate the complaint and take appropriate action if the merchant is found to have violated the law.

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What happens if a merchant refuses to honor a credit card dispute resolution?

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