What rights do I have under the Fair Credit Billing Act?

The Fair Credit Billing Act (FCBA) is a federal law that protects consumers when they use credit cards. Under this law, you have the right to dispute any charges on your credit card that are inaccurate, fraudulent, or unauthorized. You also have the right to seek a refund from the credit card issuer if the goods or services purchased with the card were unsatisfactory, not delivered, or not as described. You also have the right to challenge an incorrect or challenged credit card charge by writing a letter to the creditor. Your dispute letter should include the following information: your name and address, the account number, a statement of why the charge is wrong, and a copy of the bill with the disputed charge circled. Write “Dispute” or “FCBA” above the charge so the creditor knows it is being challenged. If a creditor does not resolve your dispute in a timely manner, you may have the right to withhold payment of the disputed amount while the dispute is being resolved. However, you must notify the creditor in writing if you do not intend to pay the charge, and you are still responsible for any undisputed portion of the bill. Under the FCBA, if a creditor finds that the charge is incorrect, they must correct the charge and provide you with an explanation. The creditor must also credit your account for any overpayment that may have been made due to the incorrect charge. The creditor must also provide you with a copy of the corrected paperwork. If you have been a victim of credit card fraud, the FCBA also protects you from any financial responsibility associated with unauthorized charges. In this case, the credit card issuer must refund the entire amount of the unauthorized charge and may not charge any late fees for the disputed amount.

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What rights do I have under the Fair Credit Billing Act?

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