What is a chargeback?

A chargeback is a process where a customer can dispute a credit card transaction and ask their credit card issuer for a refund. Generally, a customer will file a chargeback when they think a transaction was made fraudulently or was unauthorized. Depending on the card issuer, the merchant, and the type of card used, the customer may have up to 180 days to file a chargeback. In Delaware, the Fair Credit Billing Act (FCBA) provides protection for consumers from unauthorized charges to their credit cards and allows them to contest them. The Act has specific rules, including providing documentation of the dispute in writing within 60 days of the charge being listed on the credit card statement and that it is limited to charges of $50 or more. If a customer in Delaware believes a charge was not authorized or is fraudulent, they should contact their credit card issuer and explain the situation. The credit card issuer will then investigate the dispute and may issue a chargeback for the amount in question. The merchant will then be responsible for either upholding the chargeback or disputing it with the credit card issuer.

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What is a chargeback?

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