How do I dispute a charge on my credit card statement?

The process for disputing a charge on a credit card statement in Florida begins with the customer contacting the credit card issuer. Anytime a customer notices a charge or series of charges that they do not recognize, they should contact the issuer immediately. There are several ways a customer can contact their issuer, including by phone, email, or by mail. Next, the customer needs to explain to the issuer why they believe that the charges are incorrect or unauthorized. The customer should provide proof of purchase, if they are available, and explain the circumstances surrounding the charges. If the credit card issuer agrees that the charges are inaccurate, they might reverse the charges or issue a credit to the customer’s account. If the credit card issuer does not agree with the customer’s dispute, the customer should ask for a written explanation of the decision. The customer can also ask to speak with a supervisor or file a complaint with the consumer protection division of their state’s attorney general’s office. Customers should also file a dispute with the credit reporting bureaus if they receive a negative credit report due to the dispute. In Florida, customers have the right to dispute charges on credit card statements. As long as the customer provides clear evidence and explanation of the dispute, the credit card issuer must take it seriously. With the right steps taken, the customer should ultimately be able to resolve the dispute with the issuer.

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How do I dispute a charge on my credit card statement?

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