How do I dispute a charge on my credit card statement?

If you have a charge on your credit card statement that you believe is incorrect, you may be able to dispute the charge with your credit card issuer. Under Washington credit card laws, you have the right to dispute any inaccurate or unauthorized charges that appear on your credit card statement. To begin the dispute process, you will need to contact your credit card issuer directly. You may do this by calling the customer service number on the back of your card or by contacting them online. Let the representative know you would like to dispute a charge and provide them with the details of your dispute. Your credit card issuer may require additional information from you in order to investigate the dispute. If they do, they will generally contact you to request it. It is important that you provide all requested information so that your dispute can be properly addressed. The credit card issuer will investigate the dispute and make a final determination. If they find that the charge was inaccurate or unauthorized, they will generally remove the charge from your credit card statement and may even provide you a credit in the amount of the disputed charge. If you are unsatisfied with the decision of your credit card issuer, you may have the right to file a complaint with the Washington State Department of Financial Institutions. The department may review your dispute and provide additional information about your rights and the dispute process.

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How do I dispute a charge on my credit card statement?

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