What are the consumer rights regarding electricity, gas, and phone services?
In South Carolina, consumers have certain rights when it comes to electricity, gas, and phone services. Electricity: Consumers are entitled to a safe and reliable electric service. The Public Service Commission (PSC) enforces certain safety regulations to ensure the safety of the customer. Additionally, consumers have the right to dispute unfair billing practices, such as inaccurate bills, overcharging, and incorrect disconnection notices. Gas: Consumers are granted the right to be provided with a safe and reliable natural gas service. The PSC enforces certain safety regulations and monitors companies that provide natural gas services. Likewise, consumer disputes can be filed in the event of unfair billing practices. Phone services: Consumers have the right to choose a telephone company and have the right to a reliable telephone service. Companies must provide services at a discount rate to low-income customers. Consumers also have the right to dispute their bills for a variety of reasons such as overbilling, incorrect charges, and improper disconnection notices. As a consumer, you have the right to file a complaint with the PSC if you feel your rights have been violated or if you are having any difficulty with your utility services. The PSC can help you resolve any issue you may have.
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