What do I need to know about consumer protections for air travel?
When it comes to air travel in Arizona, consumers have various protections under the Consumer Law. This law has several requirements for airlines to follow, which help protect passengers and ensure their satisfaction. First, the airline must provide adequate notice in case of flight cancellations or delays. If the flight is cancelled or delayed, the airline must inform passengers of the event with reasonable advance notice. Additionally, those impacted must be offered the opportunity to rebook the flight on an alternate airline. Next, the airline can’t advertise a flight for an unreasonably low price without providing the full cost of the ticket. For example, some airlines advertise a low fare, but add on a variety of fees once passengers go to book the ticket. Therefore, when shopping for a flight, make sure to factor in all costs from the beginning. Finally, the airline must provide proper compensation for any lost, damaged or delayed baggage. Airlines should also provide up-to-date information and follow up on unanswered questions. Overall, it’s important to know your consumer rights before traveling by air in Arizona. These protections are in place to ensure air travelers get the service they paid for, and that they are treated fairly.
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