What do I need to know about consumer protections for air travel?
In Delaware, air travel and consumer law are both state and federal issues. Travelers are protected by a variety of laws that are designed to protect their interests. At the federal level, the Air Carrier Access Act of 1986 requires air carriers to make reasonable accommodations and services available for passengers with disabilities. This includes providing wheelchairs, boarding assistance and other accommodations to help passengers travel more safely and comfortably. Passengers with disabilities also have the right to an unaccompanied minor accommodation for those under 18. The Federal Aviation Administration also enforces regulations regarding airline ticket refunds when there is a delay due to weather or mechanical issues. Airlines must provide refunds or adjustments within seven days for flights that are cancelled without notice. If a cancellation is due to an overbooking, passengers have the right to receive compensation of up to 400% of the ticket price. At the state level, Delaware’s Unfair or Deceptive Trade Practices Act is in place to ensure that air travelers in Delaware have fair access to services and are not subjected to deceptive tactics. Passengers can report any unfair practices they have encountered when booking a flight or during their travels. Consumers should also be aware that most airlines in Delaware are required to have liability insurance to protect passengers in the event of an accident. This insurance is designed to cover any medical costs that may arise due to an injury on board. It is important for passengers to read all contractual agreements and be aware of any rights they may have to ensure their safety and well-being during their travel.
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