What do I need to know about consumer protections for air travel?
In Nebraska, the state has laws in place to protect consumers when it comes to air travel. The Nebraska Deceptive Trade Practices Act states that no person can misrepresent or withhold information related to a consumer’s rights when it comes to air travel, such as the right to reimbursement, the right to a refund, or the right to alternative transportation, and also prohibits any false representations or deceptive practices that might confuse or mislead a consumer. Under the Nebraska Air Carrier Consumer Protection Act, carriers operating in Nebraska are required to give consumers a written statement of the terms and conditions that apply in the event of things like flight cancellation, flight delays, denied boarding, or lost or damaged baggage. The act also requires carriers to notify a consumer of “material changes” to the terms and conditions and allows for a consumer to file a complaint if there are any violations. Additionally, the Nebraska Air Carrier Consumer Protection Act requires carriers to provide compensation to passengers in certain circumstances, like providing a refund for a canceled flight or providing meals and lodging in the event of a delay or canceled flight. Nebraska has other consumer protections in place for air travel, including a Passenger Bill of Rights and a right to compensation for long delays or canceled flights. Consumers should understand these protections and use them to ensure they are treated fairly when they travel by air.
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