What do I need to know about consumer protections for air travel?

When it comes to air travel, consumers in Kansas have certain legal protections under state and federal law. The Airline Consumer Protection Act, for example, requires airlines to provide certain information to passengers before and during their flights, such as the status of their flight, baggage fees, and other services. The Airline Consumer Protection Act also has rules in place to protect consumers from unfair or deceptive practices during air travel. Airlines must provide refunds if customers are denied boarding, or if there are large delayed or cancellations. Airlines must also provide a full refund for any ticket purchased but not used, as long as the ticket is not nonrefundable. Additionally, the Air Carrier Access Act prohibits airlines from discriminating against passengers with disabilities. This includes allowing a reasonable amount of assistance from ticket agents and providing accommodations for passengers who require special assistance. It is important for consumers to be familiar with their rights under state and federal consumer protection laws when traveling by air. They can make sure they are aware of any fees and restrictions associated with their tickets, and that they receive the necessary refunds and accommodations they are entitled to. Being aware of consumer protections can help passengers have a more enjoyable and stress-free air travel experience.

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