What consumer protections are available for consumers of telecommunications services?

In Texas, consumers of telecommunications services are protected by the Public Utility Commission of Texas. This regulatory agency works to ensure that Texas consumers receive quality services and competitive rates for their telecommunications needs. The Public Utility Commission offers consumer protections that cover a range of basic services, including telephone service, cable television, and broadband internet. Some of the regulations that affect these services include a ban on companies that bill on a flat-rate basis from charging a fee for customers who hang up before the full conversation is complete, restrictions on the charges that companies can charge for non-access fees, and requirements that companies provide consumers with uniform and easily understandable bills. The Public Utility Commission also regulates the marketing practices of telecommunications companies. This includes rules that require companies to clearly state their terms and conditions, and ensure that customers are not misled by false advertising or deceptive marketing claims. The Commission also requires that customers be provided with information regarding their rights, such as an itemized bill and a notice about their right to dispute whether they have received the services they were promised. The Public Utility Commission monitors and investigates complaints about telecommunications services in Texas. If it is determined that a company has violated any consumer protection laws, the Commission may take action against the company, which could include the imposition of fines or other disciplinary measures.

What consumer protections are available for consumers of telecommunications services?

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