What consumer rights do I have when it comes to prepaid cards?

In Wisconsin, consumers have certain rights when it comes to prepaid cards. Generally, these prepaid cards act in a similar way to debit cards, and you can use the cards to access funds that you have deposited onto the card. First, consumers have the right to receive clear and accurate statements for all transactions and fees associated with the prepaid card. The card issuer must provide a statement on or with the card that clearly states all the fees and conditions. Additionally, all fee information must be clearly and conspicuously disclosed including the applicable rate and how to avoid incurring fees. Second, consumers have the right to dispute inaccurate charges and fees incurred with the prepaid card. The card issuer must allow consumers to dispute any charge or fee within 60 days of the date of the transaction. Finally, when it comes to fraud prevention, all prepaid card issuers must have policies and procedures in place to help protect consumers from frauulent activity. This includes consumers having the right to set up text message alerts and/or email alerts to receive real-time notifications of any transaction activity. Additionally, the card issuer must provide a customer service phone number for consumers. Overall, in Wisconsin consumers have certain rights when it comes to prepaid cards. These rights include receiving clear and accurate statements on or with the card, the right to dispute inaccurate charges and fees, and having certain fraud prevention protections.

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What consumer rights do I have when it comes to prepaid cards?

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