Are there consumer protections that cover the use of automated telephone systems?

Yes, California has consumer protections in place to cover the use of automated telephone systems. These consumer protections are part of the California Automated Telephone Dialing System (or “CATDS”) regulations found in California Business and Professions Code. These regulations are designed to protect consumers from being subject to automated telephone calls without their consent. The regulations require that certain entities must first obtain consent before sending automated telephone calls. For instance, before they can make automated calls, companies must obtain “express written consent” from consumers. This means that the company must get a customer’s explicit permission in writing before calling them with an automated system. These regulations also protect consumers from unwanted automated phone calls. Companies must provide certain information to their customers such as the caller’s name, contact information, and the purpose of the call. Furthermore, automated phone calls must include certain features to stop the call or opt out of future automated phone calls. The CATDS regulations protect consumers from being subject to unwanted or unsolicited telephone calls by automated systems. By requiring companies to provide certain information and features, the regulation protects consumer privacy and allows them to decide how they want to communicate.

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Are there consumer protections that cover the use of automated telephone systems?

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