What consumer protections exist in the automotive repair industry?

In Colorado, the automotive repair industry is subject to consumer protection laws to ensure that consumers are treated fairly and receive quality service. The Colorado Consumer Protection Act (CCPA) is the law that provides the most comprehensive protection for consumers from unfair practices and deceptive acts in the sale of consumer goods and services. The CCPA applies to any business engaged in the repair, servicing or maintenance of motor vehicles, including used cars, auto parts and accessories. The CCPA prohibits any business from engaging in deceptive or unfair practices, such as making false or misleading statements about the quality or safety of a service, or failing to honor their warranties or contracts. The CCPA requires businesses to provide consumers with written estimates of costs before starting work and prohibits them from charging more than the amount quoted without prior notification and agreement from the consumer. Businesses also must provide consumers with copies of all work performed, and all required auto parts must be new and free from defects. The Colorado Automobile Repair Act (CARA) also provides additional consumer protections. CARA requires automotive repair shops to provide customers with a written repair contract and warranty prior to beginning any work. The contract must disclose any additional charges that may be incurred during the repair, such as diagnostic fees, and must contain information on the availability of a free estimate of the cost of repairs. The warranty must state the date of completion of the repair, any defective parts replaced, the name of the mechanic and the shop’s address. It must also include the shop’s statement that all repairs were performed according to accepted trade standards. Overall, Colorado provides a range of consumer protections related to the automotive repair industry. With these laws in place, consumers can be sure that they are receiving quality service and that their rights are being protected.

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What consumer protections exist in the automotive repair industry?

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