What kind of consumer protections exist for travel services?
In Kansas, consumer protection for travel services is provided by the Kansas Consumer Protection Act (KCPA). This law was enacted to protect customers from unfair or deceptive practices. Under this law, travel services providers, such as airlines, cruise lines, and tour operators, are prohibited from engaging in certain activities when providing services. For example, travel services providers must provide accurate information about prices and services, including any applicable taxes, fees, or surcharges. They must also not falsely advertise services or their prices. Additionally, providers must make sure that customers are refunded for any unused services, unless they have waived this right in writing. The KCPA also requires travel services providers to provide consumers with certain disclosures before entering into agreements. For example, customers should be informed about any restrictions of travel services and the availability and quality of any accommodations they will be receiving. Finally, the KCPA allows consumers to seek damages for any losses they may have incurred as a result of a travel services provider’s violation of the law. However, consumers must act quickly to pursue a lawsuit as these claims are subject to a one-year statute of limitations.
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