What consumer protections exist for consumers of streaming music services?
In North Carolina, consumers of streaming music services are protected under state consumer laws. Consumers have a right to clear and understandable terms and conditions on all streaming music services. For example, all streaming music services must provide consumers with information about their rights and obligations associated with using the service. Additionally, streaming music services must provide consumers with a clear explanation of the cost of the service and any subscription fees associated with it. Streaming music services must also provide consumers with clear information about their data privacy and security. This includes how their personal data is managed, stored, and shared. Additionally, the streaming music service must provide consumers with the ability to opt-out of any data sharing or tracking programs. Consumers should also be aware that streaming music services must abide by the North Carolina Unfair and Deceptive Trade Practices Act (UDTPA). According to the UDTPA, streaming music services, like any other business, are prohibited from making false or misleading statements about their products or services. Additionally, streaming music services cannot use high-pressure tactics to sell their service or take advantage of consumers. Finally, consumers should also be aware that the North Carolina Attorney General’s Office serves as a resource for consumer protection. If consumers have any questions or concerns about their rights or the services they are receiving from a streaming music service, they can contact the North Carolina Attorney General’s Office for assistance.
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