What is the process for filing a complaint with the condo association?

Filing a complaint with a condo association in Maryland begins by notifying the association in writing. It is best to provide detailed information about the problem and a suggested solution. It is important that any correspondence is clear, polite, and professional. Once the condo association receives a written complaint, they have up to 30 days to respond. They should provide an adequate resolution or explanation for why the complaint cannot be resolved. If the condo association does not respond to the written complaint, then the homeowner can file an official complaint. This complaint should include the same information that was sent to the condo association, as well as the date the complaint was submitted and the date the condo association failed to respond. It should be sent to the Maryland Department of Labor, Licensing, and Regulation. After the complaint is filed, the Maryland Department of Labor, Licensing, and Regulation will investigate the complaint. They may contact the condo association in writing to gather more information. They may also conduct an onsite inspection and interview witnesses or homeowners. The Maryland Department of Labor, Licensing, and Regulation will make a decision based on the evidence collected, and it will be communicated to the complaining homeowner and the condo association. If the complaint is found to be valid, the Maryland Department of Labor, Licensing, and Regulation will require the condo association to take action to resolve the issue.

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What is the process for filing a complaint with the condo association?

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