What is the role of the local child support enforcement agency?

The local child support enforcement agency (CSEA) in Massachusetts is responsible for helping to ensure that parents are providing proper financial support for their children. This agency is responsible for investigating and processing child support cases, providing customer service, collecting payments, and enforcing child support orders when necessary. The CSEA also helps parents by locating missing parents, establishing paternity when needed, and helping to set up payment plans for those who are unable to pay in full right away. The CSEA works closely with court systems to make sure that parents are compliant with their court-ordered child support payments. They also work with employers to make sure that payroll deductions are being made appropriately to help support the child. If payments are not received in a timely manner, the CSEA can take enforcement action, which could include wage garnishment, interception of tax refunds, interception of lottery winnings, license suspension, or contempt of court proceedings. Finally, the CSEA may also provide various resources to assist parents with payment plans, such as budgeting and credit counseling. The CSEA may also provide access to educational programs and other services that are designed to help parents become more financially stable so they can better provide for their children.

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