What is harassment or abuse by debt collectors?

Harassment or abuse by debt collectors is when a debt collector employs tactics that are overly aggressive or intimidating in an effort to collect a debt. In California, debt collectors are subject to the Fair Debt Collection Practices Act and must adhere to certain consumer protection standards when attempting to collect a debt. Examples of harassment or abuse by debt collectors include making repeated phone calls or threats to repossess property, threatening to garnish wages, calling you at any time of day, discussing the debt with anyone other than yourself, using false or misleading information, using obscene or offensive language, or making false representations about the debt. If debt collectors engage in these activities, they may be in violation of the law and liable for damages. If you believe you are the victim of harassment or abuse by debt collectors, you can contact the Federal Trade Commission or a consumer law attorney to discuss your legal options. You may also contact your state Attorney General’s office to report any violations.

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