Can a debt collector ever contact me via email or text message?

Yes, a debt collector in California can contact you by email or text message. However, they must follow certain conditions set by the California Department of Business Oversight. If a debt collector contacts you via email or text, they must clearly identify themselves as a debt collector and must provide you with contact information for their office. The email or text message must also include a statement that that debt collector is acting as a debt collector and that any information obtained will be used for the purpose of collecting the debt. Additionally, the debt collector must not communicate with you in a harassing or abusive manner. This would include sending repeated emails or texts, using threatening language, or using profanity. Finally, if you contact a debt collector and ask them to stop contact you by email or text, they must do so. If they do not, they may be subject to civil penalties. In short, yes, a debt collector in California can contact you by email or text message but they must follow specific rules set by the Department of Business Oversight.

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