What is an interactive process?

An interactive process is a type of dialogue used to ensure an individual with a disability is provided with reasonable accommodations in the workplace. In Georgia, the interactive process is governed by the Americans with Disabilities Act (ADA) and the Georgia Equal Employment for Persons with Disabilities (GEED) laws. Under ADA and GEED, employers must engage in an interactive process with any employee requesting an accommodation due to their disability. Core elements of the interactive process include communication and collaboration between employer and employee. The employer has an obligation to engage in a dialogue aimed at identifying possible accommodations, allowing the employee to provide input as to which they believe would be most effective. Through this process, employers are expected to make good faith efforts to provide reasonable accommodations that do not create an undue burden. Additionally, employers are expected to keep detailed records documenting the interactive process. Interactive processes are an important component of disability law in Georgia since they ensure individuals with disabilities are treated fairly in the workplace. Providing reasonable accommodations not only allows individuals with disabilities to do their job better, but it also helps employers maintain a workplace where everyone can succeed.

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What is an interactive process?

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