What can I do if a manufacturer refuses to honor a warranty?

If a manufacturer refuses to honor a warranty in Washington, customers have legal recourse. The Washington Consumer Protection Act (CPA) protects consumers from deceptive and unfair business practices, including manufacturers who fail to honor warranties. Under the CPA, consumers can file a lawsuit against a manufacturer if they have been harmed by an unfair or deceptive act or practice in selling, leasing, or providing goods, services, or real estate. The CPA also prohibits false or misleading advertising by businesses. In addition to the CPA, Washington’s Defective Products Law provides additional protection against manufacturers who fail to honor warranties. Under this law, a customer can file a claim if a product or service is defective and it causes injury or monetary loss. The law specifically states that a consumer can recover the damage incurred by the defendant’s conduct, and is also eligible for punitive damages if the defendant’s conduct is especially egregious. If a manufacturer refuses to honor a warranty, the customer can pursue both legal options. First, they can file a lawsuit for deceptive and unfair business practices under the CPA. For defective products, customers can file a claim under the Defective Products Law. In both cases, legal representation should be obtained. Having a lawyer help with the claim or lawsuit will ensure the customer is properly represented and that their rights are protected.

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