What are the legal rights of online customers?

In Washington State, online customers have certain legal rights that are protected by e-commerce law. These rights ensure that customers have a safe and reliable shopping experience. First and foremost, customers have the right to return products purchased online. They can return goods within 15 days of delivery and must be given a full refund, including shipping fees. However, there are certain criteria that must be met in order to receive a refund, such as the product being unused, undamaged, and in its original packaging. Customers also have the right to clear and accurate product descriptions. Companies must provide clear descriptions of the products they are selling online, including the size, material, or any other pertinent information. Furthermore, companies must not mislead or deceive customers about the product being sold. Washington State has a Price Discrimination Act that requires companies to provide the same price to all customers making purchases online. This means that companies cannot charge different prices to different customers based on race, nationality, gender, or any other discriminatory criteria. Additionally, customers have the right to secure shopping experiences. Companies have an obligation to protect customer information and must take necessary measures to ensure that personal data is safe from unauthorized access. Companies must also have an effective system for processing online payments. All in all, online customers in Washington State have certain legal rights that must be respected by companies. These rights ensure that customers have safe and comfortable online shopping experiences.

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What are the legal rights of online customers?

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