Are there any laws that govern customer reviews and feedback?

Yes, there are laws that govern customer reviews and feedback in Pennsylvania. The Pennsylvania Unfair Trade Practices and Consumer Protection Law (UTPCPL) broadly prohibits unfair or deceptive acts or practices in the sale of any services or products. Under this law, businesses cannot prevent or threaten to prevent customers from disclosing the quality of the goods or services they have received. Further, they cannot reimburse customers for giving favorable reviews or feedback or require customers to give favorable reviews as a condition of getting a service or product. This law also prohibits businesses from making false or misleading statements about the quality of goods or services that customers have received. The UTPCPL also contains an “anti-fraud” provision, which prohibits businesses from withholding or disguising information about the goods or services offered in order to mislead consumers. The UTPCPL also requires businesses to use the least invasive methods available to sell goods or services and to ensure that customers’ personal information is secure. Specifically, businesses must not use deceptive means to acquire or record information that can be used to contact customers, including their email addresses. Finally, businesses must provide clear statements that they are not affiliated with governmental bodies or consumer review websites. In sum, the Pennsylvania Unfair Trade Practices and Consumer Protection Law (UTPCPL) broadly prohibits businesses from making false or misleading statements about the quality of goods or services they have provided and from attempting to limit or manipulate customer feedback or reviews.

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Are there any laws that govern customer reviews and feedback?

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