What are the legal obligations of an e-commerce business in terms of returns and refunds?

In California, e-commerce businesses have legal obligations when it comes to returns and refunds. First, they must provide a clear and accurate return and refund policy on the website or app where the products were purchased. This policy must include details about returns, refunds, exchange policy, and any shipping or restocking fees. Second, businesses must honor their return and refund policy. If a customer returns an item within the return period, the business must provide a full refund without any extra fees. In addition, businesses must provide full refunds if the item is defective or not as advertised. E-commerce businesses must also provide customers with adequate time to return an item. The California Consumer Legal Remedies Act states that customers have at least 30 days from the date of purchase to return an item for a refund. If a business does not comply with the 30-day return policy, they may be subject to fines or other legal action. Finally, if a customer returns an item due to a defect, e-commerce businesses must issue a full refund, including the shipping costs. If a defective item is exchangeable, the business must also provide the customer with an exchange item or store credit in lieu of a refund. Overall, e-commerce businesses in California have certain legal obligations when it comes to returns and refunds. They must provide a clear and accurate return and refund policy, honor their policies, give customers at least 30 days to return an item, and issue refunds for defects.

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What are the legal obligations of an e-commerce business in terms of returns and refunds?

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