What are the legal obligations of an e-commerce business in terms of returns and refunds?

In Washington, an e-commerce business has many legal obligations to its customers regarding returns and refunds. The Consumer Protection Act (CPA) of Washington State covers most types of returns and refunds. Under the CPA, there is a general requirement that all e-commerce businesses must provide returns and refunds for defective or non-conforming goods, services, and digital products. The buyer also has the right to return a product within 30 days for any reason and receive a full refund. However, in some cases, the e-commerce business may have the right to deny a return or refund. For instance, if the product was customized to the buyer’s specifications, the business may not have to provide a refund. Additionally, the business may be able to enforce a no-returns policy if the terms and conditions of the sale were explained to the buyer in advance. Finally, if an e-commerce business offers a warranty on the goods it sells, it is obligated to honor that warranty. If a customer returns a product due to a warranty issue, the business must either repair or replace the item, or refund the customer’s money. In summary, e-commerce businesses that operate in Washington must abide by the Consumer Protection Act and other applicable laws when it comes to returns and refunds. These laws may include a general requirement to provide a refund or return, certain exceptions to the rule, and an obligation to honor warranties.

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What are the legal obligations of an e-commerce business in terms of returns and refunds?

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