What is the difference between a grievance and a complaint?

A grievance and a complaint are two different types of issues that can come up within the workplace in Maryland and each have different requirements for filing and different implications. A grievance is a formal complaint filed by an employee against their employer, typically when the employee believes they were wronged or treated unfairly in some way. Grievances must be filed with either the U.S. Equal Employment Opportunity Commission (EEOC) or the Maryland Commission on Civil Rights (MCCR) depending on the type of grievance. A complaint is less formal than a grievance and is typically filed when an employee believes their employer has violated some aspect of Maryland Employment Law. Complaints are filed with the Maryland Department of Labor, Licensing and Regulation and a decision will be issued on the complaint. The implications of a complaint or grievance vary depending on the situation, but in general they can lead to changes in the workplace or a resolution such as a settlement or jury award in the employee’s favor.

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What is the difference between a grievance and a complaint?

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