What happens if I disagree with the value of my claim determined by my insurance company?

If you disagree with the value of your claim determined by your insurance company in Oregon, you have the right to dispute the amount they have determined. First, contact your insurance company and explain why you disagree with the value of your claim. Your insurance company may be willing to negotiate with you and change the amount offered. If you cannot reach an agreement with your insurer, you can contact the Oregon Division of Financial Regulation, which regulates fire insurance in the state. The Division of Financial Regulation can help you get your claim settled by mediating the dispute between you and your insurance company, if necessary. You will need to provide any evidence you have to support your claim, such as estimates from repair or replacement businesses, witness statements, photographs, and more. The Division will review the evidence to determine if a higher amount should be offered. If the Division rules in your favor, your insurance company must either pay you the new amount or take the dispute to court. In either case, you will receive a copy of the decision in writing. If the Division rules in favor of your insurer, you can choose to dispute the decision or accept the original settlement amount. It is important to remember that the Division of Financial Regulation will not represent you in a legal dispute, so you may need to hire an attorney if you choose to challenge the decision.

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