What is the difference between an insurance adjuster and an insurance investigator?

Insurance adjusters and investigators in Pennsylvania are both important roles within the insurance industry. An insurance adjuster helps to resolve disputes between an insurance company and their customer by examining the claim and making a determination. An adjuster might review documents, interview witnesses, and assess the damage in order to determine the appropriate course of action. On the other hand, an insurance investigator is responsible for researching and verifying information related to a claim. An investigator may collect evidence, analyze documents, or interview witnesses in order to determine the accuracy of the claim. For instance, an investigator may look into whether a customer was truthful about the circumstances surrounding a claim. The key difference between an insurance adjuster and an insurance investigator is that an adjuster assesses the claim and makes a determination on how to proceed, while an investigator looks into the details of the claim to determine whether the customer is truthful. Both roles play an important part in ensuring fair and equitable claims resolutions for insurance companies and their customers.

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What is the difference between an insurance adjuster and an insurance investigator?

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