How do I file a complaint with a nursing home ombudsman?
To file a complaint with a nursing home ombudsman in South Carolina, start by contacting the South Carolina Long-Term Care Ombudsman Program. The program operates in cooperation with the South Carolina Department of Health and Environmental Control and is designed to be a resource to those affected by nursing home abuse, neglect, and exploitation. The South Carolina Long-Term Care Ombudsman Program advises individuals to contact the local office in their county of residence to begin the complaint process. You can locate the local office’s contact information by visiting the Department of Health and Environmental Control’s website or by calling their office at (800) 868-9095. Once you contact your local office, you will be assigned an Ombudsman who will look into the complaint. This Ombudsman will discuss your complaint and explain your legal rights and options. The Ombudsman will also provide assistance in gathering any necessary evidence and documents to support your complaint. Your Ombudsman may also contact the facility or any involved parties to inquire further about your complaint. If any violations of the law are found, the Ombudsman will work with you to seek a resolution to the complaint. In some cases, the Ombudsman will also contact the relevant state or federal agencies to lodge the complaint. You can also find more information about filing a complaint with the South Carolina Long-Term Care Ombudsman Program by visiting their website. Additionally, the Program offers a toll-free helpline for assistance at (800) 868-9095.
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