How should businesses respond to subject access requests?

Businesses in California should respond promptly and efficiently to all subject access requests. When a subject access request (SAR) is made, businesses must provide the requester with a copy of the personal data they have on them, in a format that is easy to read and understand. Additionally, they must provide information on who the data has been shared with, the purpose of collection, and the categories of personal data held. The California Consumer Privacy Act (CCPA) states that businesses have 45 days to respond to SARs. During this time, they must identify, locate, collect, and compile the requested information. If a SAR is complex or requires a large amount of data to be found, businesses may ask the requester for more information or seek additional time to fulfill the request. Businesses should also ensure that the information provided to the requester is accurate, up to date, complete, and not misleading. If businesses are unable to complete a SAR, they must provide a written response and explain why it has not been fulfilled. When responding to SARs, businesses must also protect the privacy of other people. This means that businesses cannot disclose information about another person unless it is deemed to be in the public interest. It is important for businesses to remain compliant with Privacy Law and abide by all laws when responding to SARs.

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How should businesses respond to subject access requests?

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