What are the legal obligations of public utility employees?

In California, public utility employees have legal obligations to follow state and federal laws. These laws are in place to protect the safety and well-being of the public. The first obligation for public utility employees is to follow all laws, regulations, rules, and orders that are issued by the Public Utilities Commission of California (PUC). These laws include but are not limited to those that deal with environmental protection, consumer protection, public safety, the distribution of electricity and gas, and the distribution of water. Public utility employees are also required to keep accurate and reliable records of all activities that they perform. This includes any changes or repairs that they make to the utility lines, records of any complaints and resolutions, and any other information that might be relevant. Public utility employees are also obligated to provide customers with accurate and timely information about the services that they offer. This includes informing customers about billing, service plans, and any potential changes that may affect their service. Finally, public utility employees are required to adhere to the ethical standards of their profession. This means that they must conduct themselves in a professional and responsible manner, not only when dealing with customers, but also with their colleagues, suppliers, and any other stakeholders.

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What are the legal obligations of public utility employees?

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