What are the rights and responsibilities of public utility customers during an emergency?

Public utility customers in Florida have certain rights and responsibilities during an emergency. During these times, utility customers should expect their provider to do their best to maintain service. This includes following and obeying state and federal laws that ensure public safety and taking whatever steps are needed to ensure reliable and safe service. Public utility customers should also know that they are responsible for informing their utility if they are aware of any potential risks that could affect service. This includes flooding, tornado warnings, and more. Additionally, customers should be aware that during an emergency, they may be asked to cooperate in the conservation of energy so that demand may be met. This may include lowering thermostat settings or avoiding energy-intensive activities. Furthermore, during an emergency, customers should expect their utility to restore service as quickly as possible. Providers should not only take steps to correct any damages, but also keep customers informed about the status of repair and restoration efforts. Finally, in the event of an emergency, customers should not place themselves in danger and should rely on their provider only for necessary services. Furthermore, customers should contact their provider if any safety issues arise. With these rights and responsibilities in mind, Florida public utility customers can be sure that they are informed and prepared during an emergency.

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What are the rights and responsibilities of public utility customers during an emergency?

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