What are the rights and responsibilities of public utility customers during an emergency?

Public utility customers in Maryland have specific rights and responsibilities when dealing with an emergency. If an emergency arises, customers have the right to report the problem to the utility company and expect the company to take steps to solve it in a timely manner. The utility company is also responsible for providing clear and accurate information to customers about the emergency and any steps they must take to protect themselves and their property. Emergency situations may require customers to reduce or stop their normal electricity or gas use to help conserve energy or prevent damage to utility lines. Customers must comply with any directions given to them by the utility company. If the emergency requires a customer to evacuate the area, the utility company must provide information on the best ways to do so safely. The utility company is responsible for promptly repairing any damaged utility lines and restoring power and gas service to customers as quickly as possible. The company must also provide assistance to customers during the emergency, such as offering free emergency shelter or setting up temporary shelters. In addition, the utility provider may offer to reimburse customers for any additional costs incurred due to the emergency. Finally, customers have the right to receive accurate billing information during an emergency. The utility company must provide customers with information about any rate changes related to the emergency. They must also provide accurate and timely billing information so that customers can pay for their energy usage appropriately.

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What are the rights and responsibilities of public utility customers during an emergency?

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