What are the rights and responsibilities of public utility customers in relation to smart meters?

In Illinois, public utility customers have certain rights and responsibilities related to smart meters. Smart meters are advanced metering systems that are designed to measure, monitor, and analyze energy and water usage. Smart meters are beneficial to customers because they provide real-time reporting and greater accuracy than traditional meters. Public utility customers have the right to have a smart meter installed in their home upon request. Customers can also have the right to opt-out of the program and keep their traditional meter. Upon request, the public utility must provide customers with the procedures for opting-out and any associated fees. Public utility customers are also responsible for informing the public utility of any changes in their residence, such as a new address or billing name. When there is damage to the meter, either by the customer or by natural causes, the customer must promptly report the issue to the public utility. Any breach of these responsibilities, such as refusing to pay a bill or tampering with the smart meter, can result in fines or charges. Smart meters are beneficial to customers, but they also come with responsibilities. By understanding their rights and responsibilities, customers can ensure that they are interacting with the public utility in a responsible and legal manner.

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What are the rights and responsibilities of public utility customers in relation to smart meters?

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