What are the rights of public utility customers in relation to electric and gas rates?

In the state of Georgia, public utility customers have certain rights when it comes to electric and gas rates. By law, public utility customers have the right to a fair and just rate and to be provided with reliable and safe service. They also have the right to lodge a complaint against their utility and to receive just compensation for any damages caused by the utility. In relation to electric and gas rates, public utility customers have the right to receive information regarding their rates and usage. They can also challenge the rate they are being charged if they feel it is unfair or unjust. Additionally, public utility customers can ask for the rate to be changed if it exceeds the “reasonable and necessary” amount set by the utility or if it exceeds what was agreed upon in the contract. Public utility customers also have the right to challenge their utility’s estimates of their bill when they receive it. If they feel that the estimates do not match up with their actual usage, they can dispute the bill and request to have it readjusted. Furthermore, public utility customers can also contact their utility to discuss payment plans or to dispute rate increases or changes in service. Overall, public utility customers in the state of Georgia have certain rights when it comes to electric and gas rates. It is important for customers to be aware of their rights so they can safely and reliably use the services provided by their utility.

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What are the rights of public utility customers in relation to electric and gas rates?

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