What are the rights of public utility customers in relation to electric and gas rates?

In North Carolina, the rights of public utility customers in relation to electric and gas rates are established by the North Carolina Utilities Commission. That Commission sets the maximum allowable rates that public utilities can charge customers. The Commission also has the authority to adjust the rates if the utility is found to have overcharged its customers. Public utility customers in North Carolina have the right to be informed of and receive fair and reasonable rates for electric and gas service. They are also entitled to receive timely and accurate bills from their public utility. Customers should be able to access consistent and reliable service and have protection from unsafe and unreliable service. Under North Carolina law, public utility customers also have the right to complain about their service and the rates they are charged. They have the right to dispute the charges on their bill, and to have their complaint reviewed and addressed by the Commission. Public utilities have the right to be compensated for the costs associated with providing electric and gas service to its customers. However, they must also work to ensure that their rates are fair and reasonable for customers. The Commission can adjust the rates if the utility is found to have overcharged. Overall, public utility customers in North Carolina have the right to receive fair and reasonable rates for their electric and gas services. They also have the right to complain about their service and to dispute any charges on their bill. The Commission has the authority to adjust any rates that are found to be too high.

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What are the rights of public utility customers in relation to electric and gas rates?

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