What are the legal requirements for utility companies in regards to disclosure?

In Florida, utility companies are legally obligated to provide customers with full disclosure. This disclosure includes important information such as rates, terms and conditions, and services provided. Additionally, utility companies are required to provide customers with statements of account which must clearly state the charges for services, including applicable taxes and fees. Customers are also entitled to receive a clear explanation of how billing is calculated. Furthermore, utility companies are mandated to inform customers of their right to dispute the charges on their account. Customers must be made aware of the specific procedures they must follow if they wish to dispute the charges. Customers must also receive notification of their right to file a complaint with the Office of the Public Utility Regulatory Board. Finally, utility companies must provide customers with a clear explanation of their energy efficiency programs. These programs may include rebates, energy-saving measures, and other ways to help customers use energy efficiently. Customers should also be informed of the services offered and any associated cost savings that may be available. These are some of the key legal requirements that utility companies in Florida must comply with in regards to disclosure. By adhering to these requirements, utility companies can help ensure that customers fully understand their services and the associated costs.

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What are the legal requirements for utility companies in regards to disclosure?

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