What are the rights and responsibilities of public utility customers in regards to the supply of electricity?

In Texas, public utility customers have certain rights and responsibilities in regards to the supply of electricity. One of the primary rights of public utility customers is to receive safe, reliable, and reasonably priced electricity. This means that public utility customers have the right to expect that their electricity provider will deliver electricity safely, reliably, and at a reasonable cost. Public utility customers also have the responsibility to pay for the electricity that they use. This includes paying bills on time. Additionally, public utility customers should be aware of any applicable service rules, regulations, and policies that may be associated with their service. These rules may include such things as service standards, service appointment times, and service agreements. Public utility customers also have the right to file a complaint with the Public Utility Commission of Texas if they feel that their electricity provider is not providing safe, reliable, or reasonably priced service. The Public Utility Commission will then investigate the complaint and take corrective action if necessary. Finally, public utility customers have the responsibility to follow all safety precautions when using electricity. This includes making sure that proper wiring is in place, turning off electrical appliances when not in use, and avoiding contact with exposed wires. Customers should also contact their electricity provider immediately if they experience an electric outage, as this can signal a potential safety hazard.

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What are the rights and responsibilities of public utility customers in regards to the supply of electricity?

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