What legal obligations do utility companies have to their customers?

Utility companies in Washington have certain legal obligations to their customers that must be followed. These obligations are determined by the laws and regulations set out by the state. One of the primary legal obligations that utility companies must adhere to is the obligation to provide safe and reliable services to their customers. This means that the utility company must inspect and maintain their equipment and any other infrastructure used in providing services to their customers in order to ensure their safety and reliability. Another legal obligation that must be met is the obligation to provide customers with fair and reasonable rates. Utility companies must ensure that their rates are consistent with state regulations and provide customers with accurate bills. Customers must also be informed of any changes in the company’s rates, charges, or services. Finally, utility companies must adhere to specific customer service policies and procedures. These policies and procedures are designed to ensure that customers are treated fairly and are provided with timely responses to questions or complaints. Overall, utility companies have various legal obligations to their customers in Washington, which must be followed in order to provide high-quality and safe services.

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What legal obligations do utility companies have to their customers?

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