What are the requirements for public utility customers in regards to consumer protection?

Public utility customers in Florida are protected by numerous regulations and statutes aimed at safeguarding their rights. The Florida Public Service Commission (FPSC) is responsible for the oversight of public utilities, ensuring that customers are being served adequately, fairly, and safely. The FPSC enforces consumer protection requirements that apply to all public utility customers. At a minimum, public utility customers can expect to be treated with respect, provided safe and reliable services, and receive billing information that is accurate and timely. Furthermore, customers should be informed of any changes to their services ahead of time in order to ensure they are fully informed. Additionally, public utility customers in Florida are guaranteed certain protections with regards to rate increases, billing practices, and refunds. In some cases, customers may be eligible for discounts or reimbursement if their services are interrupted without reasonable cause. The FPSC also ensures public utility customers have access to dispute resolution services. If customers have an issue they cannot resolve through their public utility company, they can contact the FPSC to discuss it. The FPSC has the authority to investigate customer complaints and work with the utility company to resolve the issue. Overall, public utility customers in Florida are provided with a variety of consumer protection requirements in order to ensure they are treated fairly, provided safe and reliable services, and given access to dispute resolution services if necessary.

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What are the requirements for public utility customers in regards to consumer protection?

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