What are the requirements for public utility customers in regards to consumer protection?

In North Dakota, consumers have protections when it comes to utilities such as electricity, gas, water, wastewater, and telecommunications services. Public utility customers are protected by laws that regulate utility companies. North Dakota Public Service Commission (PSC) is responsible for oversight of these utilities. They are required to provide reliable, reasonably priced services in a nondiscriminatory manner. The PSC also works to ensure customer service and complaint process. Public utility customers have several consumer protections in North Dakota. For example, utilities must provide written notification of rate changes and if customers have a complaint about service or billing, they have the right to contact the PSC. Additionally, utilities must disclose any profits and rate of return. In addition to regulation, public utilities are required to operate safety and service rules to protect customers. These rules include required maintenance and repair of service lines, safe operation and maintenance of all equipment, and protective plans to avoid emergencies. Overall, public utility customers in North Dakota have protection from unfair practices. The PSC ensures that customers receive reasonable prices and reliable services. Additionally, customers are protected by rules that require safety, maintenance, and service.

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What are the requirements for public utility customers in regards to consumer protection?

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