What are the legal obligations of a public utility in regards to billing?

Public utilities in Georgia are legally bound to provide accurate and timely billing to their customers. The Georgia Public Service Commission (PSC) enforces regulations to ensure public utilities are adhering to standards of proper billing practices. Billing must include the name of the customer, the service address, and the amount due. The charge for the utility must be clearly stated on the bill and must be based on an accurate metering of usage. The bill must also outline any applicable surcharges, taxes, or other fees that may be due. Additionally, public utilities must provide an itemized breakdown of the bill so customers can easily understand where their money is going and the amount due for each line item. Public utilities must also provide customers with detailed information regarding the payment process, such as due dates and accepted payment methods. Furthermore, the bill must also include contact information for the customer to inquire about billing matters, such as a direct phone number or an email address. Finally, it is important to note that public utilities are required to submit bills electronically to customers when requested. If a customer has requested electronic billing, the public utility must provide the billed amount to the customer via email or other electronic means. This ensures customers have quick access to their bill and can make payments in a timely manner.

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What are the legal obligations of a public utility in regards to billing?

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