What rights do public utility customers have in regards to service reliability?

Public utility customers in North Carolina have a variety of rights when it comes to service reliability. The North Carolina Utilities Commission ensures that public utilities provide reliable, safe, and affordable services to all customers, and has created several rules to ensure that these services are maintained. One of the most important rights customers have is the right to file a complaint with the North Carolina Utilities Commission if they experience service disruptions. Customers who experience frequent outages or see an increase in rates can submit a complaint to the Commission to get their service issue resolved. The Commission also has the power to investigate service issues and to impose fines if a utility is found to be in violation of its service reliability standards. Customers also have the right to receive timely and reliable service from the utilities. Utilities are required to make repairs and adjustments to their systems when necessary, and to provide customers with clear and concise information about their services. Additionally, customers are entitled to a safe and secure working environment for their utility-supplied services. Finally, customers are also entitled to receive reliable billing and payment services from their utilities. Utilities are required to provide accurate billing statements and to offer payment options, such as credit or debit cards, that are secure and convenient for customers. Overall, customers in North Carolina are protected by a variety of rights when it comes to service reliability. These rights are assured by the North Carolina Utilities Commission, which works to ensure that utilities provide quality services to their customers.

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What rights do public utility customers have in regards to service reliability?

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