What are the rights of public utility customers in relation to customer service?

Public utility customers in Georgia have the right to receive top-notch customer service from the utility company they are doing business with. They have the right to timely response from the utility company when they make a request for service. They have the right to up-to-date billing information from the company and to be informed about any changes in their utility bill. They have the right to receive a written estimate of the cost of service before they agree to it, as well as a detailed written explanation of any proposed changes to their service. Finally, they have the right to appeal any decision by the utility company that may have a negative effect on their service or billing. In addition, public utility customers in Georgia also have the right to be treated with respect and courtesy when they contact the utility company for any reason. They have the right to clear and accurate information about service and billing, and the right to have any complaints or problems addressed in a timely and efficient manner. If a customer has an issue that cannot be resolved with the company, they have the right to file a complaint with the Georgia Public Service Commission and seek assistance or resolution of the issue. Finally, public utility customers in Georgia have the right to explore other provider options and switch providers if they are unhappy with the current service they are receiving from their utility company. This right is important and gives public utility customers in Georgia the power to ensure that they are getting the best possible customer service from their utility company.

What are the rights of public utility customers in relation to customer service?

Related FAQs

Related Blog Posts