What are the rights of public utility customers in regards to rate structure?

Public utility customers in South Dakota have rights in regards to rate structure. Every public utility must file a rate structure with the Public Utilities Commission (PUC). This must be approved by the PUC before it can take effect. Rates must be reasonable and equitable and the services must be adequate and efficient. The PUC ensures that the rate structure is fair to the customers and that they are protected from any rate increases. Customers must be provided with relevant information about their service agreement and pricing. The rate structure must be able to be easily understood by the customer. Public utility customers also have the right to request a rate adjustment and have the right to submit a complaint to the PUC if they are dissatisfied with the service they are receiving. The PUC will investigate the complaint and take necessary action. The PUC also carries out rate studies to ensure that the public utility is providing adequate and reasonable service to its customers. Any proposed rate increases must be approved by the PUC in order to take effect. Customers have the right to be informed of these proposed changes and to submit any comments or objections. Utilities law in South Dakota has many rights in place to protect public utility customers in regards to rate structure. These rights ensure that customers are provided with adequate and efficient services and that any rate increases are reasonable and fair. Customers also have the right to submit a complaint if they are dissatisfied with the service they are receiving or with proposed rate increases.

What are the rights of public utility customers in regards to rate structure?

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