How does utility companies report consumer complaints?

Utility companies in Maryland are required to report consumer complaints to the Public Service Commission (PSC). The PSC is responsible for regulating and monitoring utilities, including utility companies. This reporting includes any issues or complaints from customers about their service. When a consumer has a complaint, they should first contact the utility company directly. The utility company should be provided with documentation or any relevant information to support their complaint. Depending on the complaint, the utility company may investigate the issue and provide customers with a resolution. If the customer is not satisfied, they may then make a complaint to the PSC. The PSC has a process in place for handling complaints and resolving issues between customers and utility companies. After receiving a complaint, the PSC will investigate the issue and take appropriate action. All findings from the investigation are reported to the PSC. The PSC will then review the findings and make a decision as to how to address the complaint. If the PSC determines that the utility company has acted inappropriately, they may take action such as issuing fines or revoking the company’s license. The PSC will also report the issue to the consumer and any other applicable regulatory bodies. This report is available to the public, in order to allow for transparency and accountability on behalf of the utility company.

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How does utility companies report consumer complaints?

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